Citizen Self Service Portal

Streamlining Processes for Developers; Improving Information Access for Residents


The Citizen Self Service Portal Launches October 16

The City of McKinney is implementing a new land management software system from From Tyler Technologies called EnerGov. Applications, payments and requests can be made through the Citizen Self Service Portal (CSS). Additionally, CSS will streamline processes for developers, improve data quality and increase public access to information from the Development Services Division. Inspectors, code enforcement officers and other land use officials will also be able to update and access data in the field, providing timely and relevant data to help management make better decisions.

Residents will be able to access the CSS portal from a computer, tablet or smart phone to apply for permits, request inspections, create new development cases and view real-time data on projects.

More information and tutorial videos

Citizen Self Service Portal

Attend a Workshop to Learn About the New Platform

Before the transition to the new software, staff will hold a series of open house sessions for developers and the public to preview the EnerGov platform. The sessions will be held at the top of every hour and will include a 30-minute presentation followed by 30 minutes of questions and an opportunity to try out the system in real time. Each presentation is the same, so attend one or attend more if you'd like a repeat. The sessions will be located in the Dulaney Room of the Roy and Helen Hall Memorial Library, 101 E. Hunt St.

Date Time (sessions starting at the top of every hour) 
Wednesday, September 20 9 a.m. to 3:30 p.m.
Friday, September 22 2-5 p.m.
Friday, September 29 2-5 p.m.
Monday, October 2 9 a.m. to 4 p.m.

Extremely Limited Business Operations and Staffing October 12-13

Business operations and staffing will be extremely limited in the Development Services Division, which includes Building Inspections, Code Compliance, Engineering and Planning, on Oct. 12-13 during the final transition to EnerGov. The following services will be unavailable Oct. 12-16: scheduling new inspections, applying for new cases and permits, certificate of occupancy issuance, payment of fees, issuance of permits, responding to open records requests and other similar functions.